PRIVATE - Contact me for current info

Seattle, WA

Jan 2017 to Present

Render Wrangler, Technical Support, Customer Service & Systems Tester

• Oversees day to day operations of Cloud collaboration tools including; translate, diagnose, test, troubleshoot and resolve a range of software and hardware issues.

• Excel in asking probing questions in addition to researching, analyzing and rectifying problems..

• Process inbound and outbound technical support requests from beginning to end resolution

• Develop visual user guides, assessments, eLearning and surveys

• Work directly with software developers, project managers, product owners, business analysts and management to communicate project status and ensure the delivery of high quality products.

• Utilizes extensive knowledge of industry 3D modeling, animation and rendering tools including Maya, 3DS Max, Cinema 4D to assist industry specialists.

• Monitor and maintain AWS cloud instances

• Conduct tests with multiple browsers on multiple platforms - including desktop, mobile, and networked devices.

• Assist developers with testing and troubleshooting

• Research and resolve issues based on customer inquiries and concerns

Google - Randstad

Bothell, WA

2015 to Jan 2017

Visual Data Specialist II, Google Maps

• Involved in developing policy for new and evolving tasks and tools.

• Launch and test internally developed proprietary tools, conduct tests on client applications.

• Identify "bugs" within internally developed proprietary tools, log bugs and facilitate bug triages with key members of the project teams.

• Visually analyzed satellite map data, make decisions based on policies as set by quality control.

• Determine if policy "questions" can be resolved.

• Analyzed and identified specific geometric data within ground and aerial imagery.

• Quickly change tasks if project focus progresses.

D&S Consultants, Inc.

Eatontown, NJ

2004 to Jan 2015

Technical Project Manager, Motion Graphics Technology, SharePoint Administrator

• Principal eLearning developer for customer and corporate employee education.

• Work with team to develop and design learning content including but not limited to eLearning modules, user guides, assessments and surveys.

• Create tutorials, how-to videos, and other technical instruction for a diverse audience.

• Design narration scripts, storyboards, interactions and media assets (graphics, text, audio, and video) while adhering to instructional design principles

• Principal environment & terrain database creator of "HellJet - Alcatraz the Ride"
at Six Flags in New Jersey to test a Virtual-Reality training environment for resulting military application.

• Real Time / VR Simulation designer

• Principal architect of military UAV virtual simulations.

• Principal user support and classroom training for UAV simulations

• Principal Motion Graphics & 3D Animation developer.
3D animations for promotion of products & or services
Motion graphic videos for use in corporate presentation & or exhibits.

• Design and develop contemporary, contextualized blended learning solutions

• Assisted in creation of "Virtual Trade-show" & "Virtual Convention" for IBM.

• MS SharePoint Administrator
Principal-End User Support, Access Control, & Data Management.
Provided user support and classroom training for all corporate Sharepoint users
Audit Sharepoint environment & report to IT
General knowledge of networking, Active Directory (User Accounts, Groups, & Organizational units)